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 Help Center

FAQs & Support

BTCgame is a unique social betting platform delivering an engaging, fast-paced gaming experience with player-driven interaction and seamless crypto integration.

Bitcoin (BTC) is digital money you can use anywhere in the world. It’s safe, easy to send, and doesn’t rely on banks or governments.

You can buy, sell, or spend it through trusted crypto exchanges and wallets, and it’s becoming accepted by more businesses worldwide every day. Learn More.

Sign up and claim a free BTC Spin in our BTC Slot mini-game. Every spin guarantees a payout, with rewards reaching up to 1 BTC.

No deposit is required. Simply register, go to Free BTC Spins, tap Claim Free Spin, and then Spin. You can repeat this every 30 minutes.

Your free spins also earn you lottery tickets, giving you the chance to win exceptional prizes in our Grand Lottery.

Activate your bonus: During your first crypto deposit, simply tick “Activate Bonus.”

Receive 200% extra: Once the deposit is confirmed, a 200% match will be added to your balance as bonus funds.

Example: Deposit $1,000 → receive $2,000 bonus → start with $3,000 total.

You can also unlock additional rewards: a 100% bonus on your 3rd deposit (up to $1,000) and a 200% bonus on your 5th deposit (up to $2,000). Combined, this offers up to 500% in total welcome bonuses, worth as much as $5,000.

Wagering requirement: Bonus funds become eligible for withdrawal once you complete the 5× wagering requirement on bets with up to 75% winning chance. Your account dashboard provides full details after login.

For complete rules and eligible bets, see the Bonus Terms.

We currently support multiple cryptocurrencies including USDT (Tether), BTC (Bitcoin), ETH (Ethereum), TRX (TRON), XRP (Ripple), SOL (Solana), and more. Check the Wallet section in your dashboard for the latest supported options.

Once your withdrawal request is approved and broadcasted to the blockchain, it usually arrives within minutes.

Delays may occur if the blockchain is congested or if additional verification is required.

Learn more at Deposit & Withdrawal Rules.

BTCgame only deducts the network transaction fee, which varies based on the blockchain used. No additional internal fees are charged by BTCgame.

First, confirm the transaction on the blockchain (e.g., via block explorer).
If the issue persists, contact our support team at [email protected]
Provide your transaction ID and account details for faster resolution.

BTCgame is a crypto-first platform. While users can access core features without KYC, identity verification may be required at any time. This includes, but is not limited to, large transactions, unusual account activity, or compliance with regulatory obligations.

Learn more at KYC & Verification Policy.

A random Hit Number (00–100, or Joker) is generated every round for all players in a world.

Players choose a Passing Number (00–100) and bet whether the Hit Number will be Over, Under, Exactly Equal (Draw), Blue, Red, Odd, or Even.

Learn more at Game Rules.

You can set daily, weekly, or monthly deposit limits in your account.

Self-exclusion is available if you need a break.

We encourage players to set personal session limits, wager limits, and practice healthy play habits.

Learn more at Responsible Gaming.

Invite players via your referral link or email invitations.

Earn instant commissions based on their gaming activity.

Commissions are credited in USDT and can be withdrawn anytime.

Commission tiers range from 25% (Starter) up to 75% (VVIP) depending on the number of players you invite.

Learn more at Affiliate Program.

Yes. BTCgame uses a commit–reveal RNG system. Each round is generated using cryptographic hashing (server seed + client seed + nonce). After the round, the seed is revealed so players can independently verify fairness.

Learn more at Game Fairness.

BTCgame is open to many countries, but some regions may restrict online gambling or crypto usage. It’s your responsibility to ensure local laws allow you to participate.

If you still have questions, you may contact our support team at [email protected] or through live chat with our agents.



Do you still need help? Chat with our live agents. or email the support team at [email protected]

If you have business inquiries, or would like to discuss collaborations, please visit Get in Touch.





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