Chat with Mathilde
👋 Hey! I'm Mathilde, your BTCgame host, chat with me!
You’re in the Right Hands

Help Center

Get quick answers about deposits, withdrawals, gameplay, and account support.
Start typing to filter the answers below.

Sign up and claim a free BTC Spin in our BTC Slot mini-game. Every spin guarantees a payout, with rewards reaching up to 1 BTC.

No deposit is required. Simply register, go to Free BTC Spins, tap Claim Free Spin, and then Spin. You can repeat this every 30 minutes.

Your free spins also earn you lottery tickets, giving you the chance to win exceptional prizes in our Grand Lottery.
We currently support multiple cryptocurrencies including USDT (Tether), BTC (Bitcoin), ETH (Ethereum), TRX (TRON), XRP (Ripple), SOL (Solana), and more. Check the Wallet section in your dashboard for the latest supported options.
Once your withdrawal request is approved and broadcasted to the blockchain, it usually arrives within minutes.

Delays may occur if the blockchain is congested or if additional verification is required.

Learn more at Deposit & Withdrawal Rules.
BTCgame only deducts the network transaction fee, which varies based on the blockchain used. No additional internal fees are charged by BTCgame.
First, confirm the transaction on the blockchain (e.g., via block explorer).
If the issue persists, contact our support team at [email protected]
Provide your transaction ID and account details for faster resolution.
BTCgame is a crypto-first platform. While users can access core features without KYC, identity verification may be required at any time. This includes, but is not limited to, large transactions, unusual account activity, or compliance with regulatory obligations.

Learn more at KYC & Verification Policy.
You can set daily, weekly, or monthly deposit limits in your account.

Self-exclusion is available if you need a break.

We encourage players to set personal session limits, wager limits, and practice healthy play habits.

Learn more at Responsible Gaming.
Invite players via your referral link or email invitations.

Earn instant commissions based on their gaming activity.

Commissions are credited in USDT and can be withdrawn anytime.

Commission tiers range from 25% (Starter), all the way up to 75% (VVIP) of your invited players gaming revenue depending on the number of players you invite.

Learn more at Referral Program.
BTCgame originals use a provably fair commit–reveal RNG system. Every result is generated through cryptographic hashing using a server seed, client seed, and nonce combination. Once the round is completed, the server seed is revealed, allowing players to independently verify that outcomes were fair and untampered.

For third-party games, BTCgame works exclusively with trusted and established providers whose games are independently tested and certified for fairness and randomness.
BTCgame is open to many countries, but some regions may restrict online gambling or crypto usage. It’s your responsibility to ensure local laws allow you to participate.
If you still have questions, you may contact our support team at [email protected] or through live chat with our agents.

No matching topics

Try a different word or reach out to support below.

Still Need Help?

Talk to a Human

Live Chat

Talk to a real support agent right now. Fast answers, no waiting on email.

Open Chat

Email Support

Drop us a note at [email protected] and we'll get back to you quickly.

Send Email

Business Inquiries

Partnerships, collaborations, press, and other business contact requests.

Get in Touch
Meet some of the

Legends of BTCgame

The Legendary Vito
The Legendary Vito
Mathilde
Mathilde
Welma
Welma